2. General Information
3. Registration, Personal Information, and Privacy
All Customers of RatePanda must submit personal information during registration via the Order Form. This information includes your First and Last name, Email Address, Address, City, State/Region, Zip Code, Country, Phone Number, and Password ("Registration Information"). It is a requirement that the Registration Information is complete, accurate, and current at all times.
The Email Address is used for notifications including account information, support, server updates, and RatePanda news. The Email Address and Password are used to access the Client Area account. The remainder of the information is used to verify the validity of the order.
This information is private and will never be disclosed to any third parties for any reason.
4. Live Chat and Support Tickets
Although any conversations held via live chat or support tickets / email support are archived privately and unavailable to the public, we reserve the right to release this information. We may do this only to defend ourselves against a claim regarding our service, and we will censor any sensitive information.
5. Computer Tracking and Analytics
We use Google Analytics to track visitors, impressions, and the such on our website. This data is used for statistical reasons only, and tracks information such as browser type, length of visit, referring URL, file requests, etc.
Our tracking does recognize home IP addresses, browser types, operating system types, and monitor types, but it does not collect email addresses, names, or other information that we could use to identify individual users.
6. Security and Unauthorized Access
RatePanda uses expansive and careful methods of securing its servers, accounts, and client data. This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.
However, no system is completely hacking-proof, and as such, RatePanda cannot be held responsible or liable for any damages that may occur due to unauthorized access, loss, misuse, or alteration of any client data and information.
7. Cooperation with Law Enforcement
We choose, and in some cases are obligated, to comply with legitimate requests from law enforcement and other governmental entities for information about you. When possible, we will give you notice of these requests. However, in most cases, we are prohibited from giving you notice. This prohibition may be express, or based on our reasonable interpretation of the law. By providing us with information, both directly, and as a result of your use of the services, you agree to this paragraph.
8. Effective Date